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The player from Germany faced challenges verifying his account at Caspero, which prevented him from withdrawing his winnings of €1,500. Consequently, the complaint was marked as unresolved, and the player was advised to reach out to the Anjouan Gaming Authority for further assistance. The player from Kazakhstan had requested a withdrawal less than two weeks prior to submitting this complaint. Following the team’s assistance, the issue was resolved, and the player confirmed receipt of their winnings. The player from Germany had requested a withdrawal prior to submitting their complaint. The issue was marked as resolved following the player’s confirmation of receiving the winnings.
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The situation remained pending as the team awaited any potential response from the casino. The Complaints Team had attempted to contact the casino multiple times for clarification on the delay but had not received a response. He noted that no account verification had been requested despite using a welcome bonus.
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However, casinos also offer other types of promotions, bonus codes, welcome sign-up bonuses, or loyalty programs. We only calculate it after a casino has at least 10 reviews, and we have only received 2 player reviews so far. Whenever we review online casinos, we carefully read each casino’s Terms and Conditions and evaluate their fairness. We strongly suggest players to steer clear of this casino and opt for one with a higher Safety Index.
The Complaints Team intervened after the recommended waiting period and confirmed that the player’s account had been successfully verified, allowing the withdrawal to be processed. The player from Germany had been waiting for a withdrawal for less than two weeks. The player retained the option to reopen the complaint in the future if they wished to resume communication. However, due to a lack of response from the player, the complaint had been closed for the moment. The player from Ireland had been waiting for a withdrawal for less than two weeks. The player from Germany had been waiting for his payout from Caspero since September 27th and had received only standard responses regarding the withdrawal process.
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We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of Caspero Casino to be somewhat unfair. In our comprehensive review of all relevant aspects, Caspero Casino has attained a Very low Safety Index of 1.5. As far as we are aware, no relevant casino blacklists mention Caspero Casino. In our review of Caspero Casino, we have looked closely into the Terms and Conditions of Caspero Casino and reviewed them. The higher the Safety Index, the more likely you are to play and receive your winnings without any issues.
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